Terms and Conditions
Welcome to Elxmart.com, Pakistan’s trusted online shopping platform. By accessing, browsing, or making a purchase on Elxmart.com, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before proceeding.
Introduction
These Terms and Conditions apply to all users of the Elxmart.com platform. By using our services, you agree to adhere to these terms, along with any applicable laws and regulations. If you do not agree to these terms, you may not access or use our platform.
User Accounts
- To use certain features of the platform, you must register and create an account.
- You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.
- You agree to provide accurate and up-to-date information during registration and update it as necessary.
- Elxmart reserves the right to suspend or terminate accounts suspected of fraudulent activity or misuse.
Orders and Payments
Prices displayed on Elxmart.com are in Pakistani Rupees.
Accepted payment methods include Cash on Delivery (COD), credit/debit cards, and other electronic payment options.
Elxmart reserves the right to refuse or cancel any order due to:
- Unavailability of stock.
- Errors in product pricing or description.
- Suspected fraudulent activity.
- Once an order is placed, you will receive a confirmation via email or SMS.
Shipping and Delivery
- Estimated delivery timelines are displayed at the time of checkout and may vary depending on your location.
- Shipping charges, if applicable, are displayed at checkout.
- Elxmart is not liable for delays caused by third-party courier services or unforeseen events.
- Customers must inspect their orders upon delivery and report any issues within 48 hours.
Returns and Refunds
Products can be returned if they meet the return policy criteria, which include:
- The item must be unused and in its original packaging.
- Returns must be initiated within the specified return window (7-14 days).
- Certain items, such as perishable goods, intimate apparel, or customized products, may not be eligible for return.
- Refunds are processed within 10 business days after the returned product passes inspection.
Website Usage
You agree to use the platform lawfully and refrain from:
- Uploading or transmitting harmful, offensive, or illegal content.
- Attempting to disrupt or damage the website’s functionality.
- The content on Elxmart.com, including text, images, and trademarks, is the property of Elxmart and may not be reproduced without prior written consent.
Privacy Policy
Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using Elxmart.com, you consent to the collection and processing of your data as described in our Privacy Policy.
Liability and Disclaimers
Elxmart.com is not liable for:
- Errors in product descriptions or pricing.
- Losses or damages resulting from third-party services, including courier partners.
- Unauthorized access to user accounts.
- All products sold by third-party vendors on the platform are the responsibility of those vendors.
Modifications
- Elxmart reserves the right to update or modify these Terms and Conditions at any time. Changes will take effect upon posting.
- Continued use of the platform after such changes constitutes your acceptance of the revised terms.
Governing Law
These Terms and Conditions are governed by the laws of Pakistan.
Any disputes will be resolved in the courts of [Pakistan/Lahore].
Contact Us
For any questions or concerns, please contact us:
- Email: elxmart@gmail.com
- Phone: 0313 - 760 - 9769
- Address: Shadbagh, Lahore