FAQ
Frequently Asked Questions (FAQs)
What is Elxmart.com?
Elxmart.com is Pakistan’s trusted online shopping platform offering a wide range of products, from electronics to fashion, at competitive prices.
Do I need an account to shop on Elxmart.com?
Yes, creating an account allows you to track your orders, save your preferences, and enjoy a personalized shopping experience.
What payment methods are accepted?
We accept Cash on Delivery (COD), credit/debit cards, and other electronic payment options.
How do I know my order has been placed?
Once your order is successfully placed, you will receive a confirmation via email or SMS.
Can I cancel my order?
Orders can be canceled before shipment. Contact customer support to request a cancellation.
How long does delivery take?
Delivery timelines vary based on your location and the product. Estimated delivery times are displayed during checkout.
Can I track my order?
Yes, you will receive a tracking number once your order is shipped.
Do you ship internationally?
Currently, Elxmart.com only ships within Pakistan.
What is your return policy?
Items can be returned within the specified return window if they meet the return criteria. Please refer to our Returns and Refunds section for details.
How long does it take to process a refund?
Refunds are processed within 10 business days after the returned product passes inspection.
Can I exchange an item?
Exchanges are allowed for eligible products, subject to availability.
Are all products original?
Yes, Elxmart.com ensures that all products sold on the platform are genuine and sourced from reputable suppliers.
What if an item is out of stock?
You can sign up for notifications to be informed when the product becomes available.
How can I contact customer support?
You can contact us via email at elxmart@gmail.com or call us at 0313-760-9769.
What are your customer support hours?
Our customer support team is available from 10:00AM To 10:30PM.
Do you have a live chat option?
Yes, live chat support is available during working hours.
How can I avail of discounts?
Check our homepage for ongoing promotions, or subscribe to our newsletter for exclusive deals.
Can I use multiple discount codes?
Only one discount code can be applied per order.