At Elxmart.com, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Exchange and Return Policy is designed to provide a hassle-free solution.

1. Timeframe: Items can be exchanged or returned within 7 days of delivery. Items returned after this period may not be accepted.
2. Condition of Items: The product must be unused, in its original packaging, and include all tags, manuals, and accessories. Any signs of use or damage may result in the return or exchange being declined.
3. Proof of Purchase: A valid receipt or order confirmation must be provided to process an exchange or return.

Certain items are not eligible for return or exchange due to their nature or hygiene concerns. These include but are not limited to:

• Perishable goods (e.g., food items)
• Personal care products (e.g., skincare, cosmetics)
• Customized or made-to-order items
• Electronics that have been opened or used

1. Contact Us: Reach out to our customer service team via email at elxmart@gmail.com or call us at 03137609769 to initiate the process.
2. Approval: Once your request is reviewed, you will receive an approval email with instructions on how to proceed.
3. Return Shipment: Pack the item securely and ship it to the address provided. Customers are responsible for the return shipping cost unless the item is defective or incorrect.
4. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
5. Refund or Exchange: After successful inspection, a refund or exchange will be processed. Refunds will be issued through the original payment method within 5-7 business days.

If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, including covering return shipping costs.

Refunds will only be issued for:

• Items that are defective or damaged upon arrival.
• Orders canceled before shipping.
• Eligible returns that meet the criteria listed above.

Refunds will be processed within 5-7 business days after the returned item is received and inspected.

For further assistance, please don’t hesitate to contact our customer service team:

• Email: elxmart@gmail.com
• Phone: 03137609769

We value your trust and strive to ensure a positive shopping experience at Elxmart.com!